Terms & Conditions
TERMS & CONDITIONS
Please read the following general conditions carefully.
1. Introduction
a. By using the jokerpick website or any of its subdomains or applications, you agree to comply with all the general conditions mentioned in this document and the Responsible Gaming, Legislation, Security and Privacy and regulation sections of each particular promotion.
b. jokerpick may make changes to the rules at any time without notice, as it deems appropriate. We suggest that you regularly review the regulation for your own knowledge and update.
c. You authorize jokerpick to provide your data to duly authorized trading partners so that they can perform their services. Business partners must accept our privacy policy through contractual agreement.
d. The data provided to the site jokerpick will be recorded in our database, being possible to it at any time, even after the account closes.
e. References to "you," "user," or "customer," refer to anyone using the jokerpick site, its subdomains, or applications.
f. jokerpick.com is operated by Maxxi Media NV. Maxxi Media NV. is a member of CIGA - Curaçao Internet Gaming Association, which establishes the requirements for the Gambling License. The Gambling License number is: 8048 / JAZ.
2. Registration
a. The use of the jokerpick site is only allowed for persons over 18 years of age and is expressly prohibited for children under 18 years.
b. jokerpick may require you to provide identity documents or proof of residency to confirm your age.
c. All information provided by the user when registering must be accurate, complete and valid. Otherwise, jokerpick may choose to request documents again, block or cancel the account, whichever is appropriate.
d. jokerpick reserves the right to modify the login or username chosen by the user if it considers it inappropriate.
e. It is up to jokerpick to block or not to pay any type of prizes or bonuses if the user is under 18 years or if another player places bets on behalf of a player under 18 years.
f. It is imperative that users respect the jurisdictions of their place of residence. jokerpick does not accept players resident in: United States, Australia, Spain, South Africa, Albania, Germany, Argentina, Armenia, Azerbaijan, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Kazakhstan, North Korea, Ivory Coast, Croatia, Cuba, Denmark Estonia, France, Georgia, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Poland, Kyrgyzstan, United Kingdom, Czech Republic, Romania, Russia, Serbia, Sudan, Tajikistan, Lithuania, Turkmenistan, Turkey, Ukraine, Uruguay and Uzbekistan, by legal provision of the countries mentioned.
g. Each user is responsible for their login, password and use of their account. jokerpick does not have a list of usernames and passwords.
h. If a user loses, forgets or for some other reason cannot access the system, jokerpick will not be responsible, but may suggest that the client recover their password.
i. If a user shares their access data with others, the account owner will be responsible for their actions and consequences. jokerpick is not responsible for possible damages.
3. Considerations for the user
a. Each customer can only one account. jokerpick does not allow more than one account per player to be registered.
b. To maintain the security, reliability and transparency of the site, jokerpick reserves the right to question and reject multiple registrations of the same player, whether or not originating from the same domicile, IP or computer.
c. If there is a suspicion that a user has multiple records, jokerpick may request to send a copy of the documents to verify the information of the records in question. jokerpick will determine which documents will be requested, depending on the information in the users country of residence.
d. During the process of verifying the information of the records, the analyzed accounts may be blocked, as well as the benefits of the site (among others: bonus method of payments and promotions, early release, etc.).
e. To maintain the safety of our users and to avoid fraudulent conduct, jokerpick may require you to copy your identity documents, proof of residency, and proof of payment or credit card at any time.
4. Account closure
a. jokerpick reserves the right to close any account it suspects without notice.
b. If the user wishes to close his account, he should send an email to [email protected], informing him of the reason and the data of the account to be closed: full name, address and number.
c. jokerpick strictly respects responsible gambling policy. If insane behavior is detected that is not compatible with this policy, the account may be canceled or preventive measures taken.
d. You agree that even after you have closed your account, the information shared with jokerpick will remain in your database.
6. Free bonuses to know the site (bonuses, bingo cards, free play, free bet and miles)
a. The benefits of promotions that do not require deposit can be received only once per user per promotion.
b. The purpose of these promotions is for new users to get to know the site and try out the games. The credits corresponding to these bonuses cannot be withdrawn.
c. The benefits to knowing the site are credited in only one area. It is not possible to divide or change the area.
d. Once the first deposit is made, the user loses any balance that has been generated in his account for bonuses to know the site. Except in the area of sports where the user must choose if he wants to remain with the winnings or receive the welcome bonus.
e. In order to receive the benefits to know the site it is essential to have the required minimum data complete and valid in the registration information.
f. Bonuses must be requested during the validity period according to the conditions of the promotion. Bonuses corresponding to expired or prior period promotions will not be credited.
g. Bonuses to know the site are not counted as deposits.
h. In order to withdraw Bonus, Free Play, Bingo Card or Free Bet gains the user must comply with the rollover and have at least one deposit in the previous 30 days in the same area. If the service is requested, it will not be authorized and the balance will not be returned to the account.
7. Promotional bonus with deposit
a. The bonuses are calculated according to the active promotion in the deposit area, at the moment of its release.
b. The bonuses will always be credited to the users balance in the area of the site where the deposit was made. It is not allowed to divide the bonus balance into more than one area.
c. Deposit bonuses must be requested at the time of deposit release before you to use the credits. Once the user starts playing the deposited balance, he loses the right to receive the corresponding bonus.
d. Once you have used the bonus, you will not be able to modify or withdraw it.
e. Only the bonuses that have been automatically released can be removed and the user explicitly declares that they do not want the bonuses. In this case, you must access the support chat and request to the bonus before using the balance credited to your account.
f. Each promotion will establish a minimum deposit amount to participate and obtain the benefits. This value will be specified in the rules of each promotion, and if not specified will always be considered the minimum deposit amount of $ 50.
g. Promotional bonuses have specific rollover rules. It is essential to comply with them in order to carry out any withdrawals. See item 10 for more information on rollover.
h. If in a promotion do not specify in the rules the conditions of rollover, the same will be of x10.
i. Promotions are not cumulative. If the user is eligible for more than one promotion, you should only choose one at the time you receive your bonus.
j. Machines that accept bonuses can vary without notice.
k. All bonuses are limited to just one offer per person, family, home address, email, shared computer or IP. We reserve the right to withdraw or suspend any bonuses, cards, free play, free bets or gains obtained from any user.
l. To receive any promotion in the sports area (except for the welcome promotion), the user must have at least one deposit made in the sports area.
8. Financial Policy
a. jokerpick reserves the right to change its financial policies at any time and without prior notice.
b. Transfers between areas and between players on the site are not allowed.
c. jokerpick uses financial intermediaries to be able to perform the transactions with the required security the accounts to carry out transactions can be changed. If deposits are made to non-active accounts on the site, after two weeks of modification, it will not be possible to identify them. jokerpick will not be responsible for identifying these deposits.
d. To redeem your miles, always request: after depositing and before placing bets with the deposited balance, through one of our attendants through the Online Service. The grace period to claim your Miles is until the end of the day (23:59 GMT) on which the deposit is made. Requests after this deadline will not be counted.
e. jokerpick is NOT responsible for payments to accounts entered by customers that contain incorrect details.
9. Anti Money Laundry
a. jokerpick is required to adhere to the regulations relating to the prevention of Money Laundering and of the proceeds of crime and the funding of terrorism (AML / CFT).
b. jokerpick is committed to putting the necessary measures in place as part of its continuous improvement initiatives to ensure that all employees, whether full- time or contractual, actively participate in preventing the use of any of the Company's services and/or outlets for the sole or partial purpose of money laundering and/or the financing of terrorist endeavors.
c. For this reason, jokerpick.com has implemented an effective company-wide Anti-Money Laundering program designed to deter, detect and report suspicious activity involving money laundering or terrorist financing; bribery; corruption; other activities that may violate applicable economic sanctions; and/or the misuse of its products and services and delivery channels.
10. KYC Policies
a. If you choose to register an Account you will be required to provide your full name, address, date of birth, email address and telephone number. If your identity cannot be validated, you may be required to submit additional information or documentation. You will also be required to answer one or more security questions, after which you will be sent a confirmatory email. You may also be required to update the information or data or to provide additional items as part of ongoing efforts to prevent illegal and fraudulent activities, and/or to comply with our Anti-Money Laundering policies and protocols.
b. All information and data that you provide to us either at the time you register for an Account or at any subsequent time must be truthful, accurate and verifiable in all respects. By providing such information and data you consent to us submitting it to third party providers of age and identification services to verify that you are who you say you are and that the information you give is true and accurate. We reserve the right to use third party verification services to authenticate your account information and identity, and you expressly acknowledge and agree that we may confirm the accuracy of any information you submit against government-issued ID. If you have provided false information or if you are unable or unwilling to provide documentation to confirm your information, as we are unable to confirm your identify, your Account may be terminated and any and all activity within the Account deemed invalid, including, without limitation, the nullification of potential winnings. By registering an Account you grant us the right to disclose your identity and any information that you have provided in connection with your account to anyone who makes any claim or allegation that:
(a) you are a minor or under the minimum age required to make use of any part of the Website; or
(b) any Posting or other material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy or was otherwise posted or uploaded in breach of these terms & conditions
11. Deposits
a. The minimum deposit amount on the site is $ 30 or equivalent in the account currency for bank transfer.
b. To make any deposit the user must choose the area of the site in which he wishes to have the credit available. The options are: Video Bingo, Bingo Room, Casino, Sports and their respective mobile versions. jokerpick does not allow transfers between areas. At the time of making a deposit, the user must carefully choose the area in which to make the deposit, since later it will not be possible to transfer the deposited credits.
c. If a deposit is made in error in an area other than the one desired, the user should contact our support for the corresponding department to analyze the request for transfer of credits. Each case will be reviewed individually to determine the reasons for the request and whether or not to approve the transfer as an exception.
d. When making a deposit, the supporting documents requested by jokerpick must be presented in order to identify the said transaction.
e. jokerpick uses financial intermediaries to be able to perform transactions with the required security. Each payment processor sets its deadlines and rules for operations. jokerpick is not responsible for these terms and rules nor for any delay that may be generated during this process.
f. jokerpick may release deposits early for some payment processors, following the procedure established by the service provider. At any time during the review and validation process, jokerpick may request the user to copy identity documents, proof of residency, proof of payment or credit card.
g. The advance deposit release has an individual limit value, calculated by the system based on the deposit flow and the financial and behavioral history of the user.
h. The release threshold cannot be modified manually. If you want to increase this limit, the user should send an email with the request to [email protected].
i. jokerpick is not responsible for the decisions of payment processors. The provider may not enable the service for some users if it so desires, and jokerpick will not be able to intervene in these decisions.
j. If a user has outstanding payments, any income generated - regardless of origin or destination - after the debt consolidation will be accounted for to pay off the payment of greater seniority.
k. Deposits identified or suspected of any type of fraud will not be accepted, or even will be reversed. All winnings from this type of procedure will be canceled unconditionally, and the users account may be restricted and even canceled.
l. Players with bank transfers released in trust (by sending a voucher) that are not confirmed at the bank at the same time of deposit and bank vouchers released in trust (by sending voucher) that is not cleared within the first 24 business hours (according to method will have the amount of the balance withdrawn from the account. All deposits are subject to rollover at least once the amount deposited.
12. Redemptions
a. In order to perform any redemption the user must send a readable copy of the documents that jokerpick requests. The documents required will depend on the country of residence of the user and will be an identity document, a proof of residence on your behalf, and a selfie photo with the document. In the case of Brazil, the document may be RG, CPF or CNH.
b. It is necessary to verify that all the data provided (document numbers and bank account information) are complete and correct, to avoid delays in the payment of redemptions. The company is not responsible for the delay in the payment of a redemption if it is linked to faults or errors in the personal or bank information of the user.
c. To request a withdrawal, the user must have at least the amount of R$ 50.00 deposited on the website in the last 30 days in the area where the redemption was requested. In addition to the conditions mentioned, for redemptions in methods other than 'bank transfer', the user must have a deposit confirmed in the same method in the last 30 days of the redemption date, for his permission.
d. The amount deposited must have been wagered at least once. If the user does not comply with this rule, a penalty of 30% will be applied on the value not yet bet of all requested redemptions. This amount will be withheld due to processing costs.
e. For withdrawals in the Bingo Room area, all winnings are subject to comply with the rules of the Free Rounds and Free Cards, for more details, please go to the following link: https://pt.jokerpick.com/bingo/sala-de-bingo/como-funciona/
f. jokerpick uses financial intermediaries to be able to perform transactions with the required security. Each payment processor sets its deadlines and rules for operations. jokerpick is not responsible for these terms and rules nor for any delay that may be generated during this process.
g. The form and procedure of a redemption is determined by jokerpick. Payment will be made by bank transfer exclusively through one of the authorized banks with which the site works, and that is enabled for the place of residence of the user.
h. Redemptions will not be paid to third party accounts. Redemptions will be confirmed and paid exclusively to the account holder.
i. Redemptions eligible to be paid by bank transfer/pix will have a maximum period of 4 business days, when the requested amount is up to R$5000.
This deadline may be changed if the redemption must be analyzed by the game provider. The period of 4 working days is counted from the approval of the documents received and after any analysis required by jokerpick together with its suppliers.
Redemptions are limited by day (last 24 hours), week (last 168 hours) and month (last 720 hours) to the following amounts:
R$5,000 maximum per day (current redemption time - 24 hours)
R$35,000 maximum per week (current redemption time - 168 hours)
R$140,000 maximum per month (current redemption time - 720 hours)
j. jokerpick uses scanning software to analyze each user account for each redemption request. If any fraudulent behavior or credit from system errors is detected, the account will be blocked and the redemption will not be performed. jokerpick reserves the right to determine what measures it deems necessary to avoid such behavior.
k. You agree that you will request redemptions from your account only if jokerpick have properly validated all your deposits.
l. Any redemption may be canceled if there is an (unconsolidated) deposit in the account. Any redemption can be canceled if it is less than or equal to 100, regardless of the currency.
13. Rollover
a. Requirement: The rollover requirement is a condition established for bonuses by the majority of online betting sites. It determines the number of times a benefit amount, either from a deposit or a promotional bonus, must be wagered. Credits won from plays with promotional bonuses cannot be redeemed until the total rollover amount, as stipulated in the promotion rules, is fully met. If the RollOver is reset/withdrawn for the benefit of the bonus balance R$0.00 AND the user has open moves, that is, not completed. jokerpick.com may automatically return (RollOver Rollback) the amount of RollOver to be fulfilled and which was withdrawn for said benefit.
b. Specificity by Game Area: The rules for promotions, bonuses, and rollover vary according to the Game Area involved. Each Area has its specific rules regarding rollover fulfillment.
c. Fulfillment in Videobingo and Casino Areas: The rollover will be considered fulfilled on all Bingo and Casino video games with the exception of "table/card games and Live Casino". Credits consumed in table/card games and Live Casino will not be counted towards the promotion rollover.
d. Transparency and Information: Players are responsible for verifying and understanding these rules before participating in promotions and using the offered bonuses.
e. Some examples:
Video Bingo Example: Deposit $ 50. You win a 100% bonus (rollover x35) on the bonus $ 50. The rollover to comply will be $ 1750. ($ 50 bonus) x35.
Casino Example: Deposit $ 50. Earn a 50% bonus (rollover x50) on the bonus $ 25. The rollover to comply will be R $ 1250. (R $ 25 bonus) x50.
Sports Example:
1. Bônus: Depósito R$100 + Bônus de 100% => R$100 + R$100(bônus). (100 + 100) x 3 rollover é R$600.
f. The minimum rollover for all those deposits participating in a promotion is calculated by multiplying the amount of the bonus credited by the rollover number indicated in the promotion. Except in the area of esportes where the value of the deposit is added to the value of the bonus and soon multiplied by the rollover informed.
g. Bets placed on TABLE/CARD GAMES AND LIVE CASINO will not be counted in the calculation of the rollover to be fulfilled by each user. Therefore, these bets will not be used either to fulfill the requirements necessary for making redemptions or to comply with the promotion rules.
h. The system will only count volume wagered using bonus credits once credits from deposits have been completely exhausted
i. In sports. the user will have to bet the deposited amount at least once to fulfill the rollover. The user will have the right to withdraw proportionally the amount that has already been staked/rollover fulfilled.
j. In sports, Cash Out (withdrawal of value before the match ends) and canceled bets will NOT be counted towards the rollover. Bets placed on E-Sports, V-Sports, Entertainment Specials (Reality Shows and others), Personality Awards Specials, Political Specials, SuperPlay, Turbo Odds, American Sports Specials, Buffed Odds and Odds less than 1.70 will NOT be accounted for rollover.
k. If you win a free bet (FREEBET) in the SPORTS area, the user will have to complete x6 rollover on the free bet winnings in order to make the withdrawal.
14. System Errors
a. Any difficulty, divergence or conflict regarding a bet must be communicated by the user to jokerpick through the email: clientes@ jokerpick.com
b. Any error caused by technical limitations on the part of the user (among others: operating system, software, browser, Internet connection speed, internet provider, computer hardware, etc.) will be the sole responsibility of the user, not jokerpick.
c. The company reserves the right to void or invalid all bets that are subject to system error and even reserves the right to withdraw money from the user account and any winnings obtained, involved or affected by the system error. The game malfunction and any system error will void all plays and prizes.
15. Miles. - Loyalty plan.
jokerpick has the first loyalty plan and rewards its users with miles. Accumulating miles is easy: play in the area you want and participate in the special promotions of the site and social networks. Meet our online store and discover the various products you can receive by exchanging your miles. Example: Tablets, TV Monitor Led, coupons for raffles of incredible prizes, appliances, daily in hotels, trips, caps, shirts, personalized gifts of the site, as well as bonuses, free bet and cards to play on the site. a. To receive miles for promotions, you must have at least one deposit in the last 30 days. b. In order to perform the exchange of Miles, the user must have at least one deposit in the last 30 days prior to the exchange.
16. Responsible Gaming
a. Most people play for fun and entertainment, but for some this can become a problem. To prevent this from happening, jokerpick strictly respects its responsible gaming policy. Remembering that our main goal is to provide entertainment. In this way, jokerpick establishes the following measures: - Release limit - Bets limit - Self-limitation and Self-exclusion - Prohibition of access to minors under 18 years of age - Restrictions by country.
b. If you detect insane conduct on our users, jokerpick reserves the right to block or cancel the users account in a preventative manner.
c. We are available for any query on this topic by sending an email to [email protected]
17. Forum
a. Upon confirmation of the account the user accepts this regulation and that the uses of the jokerpick services will be regulated according to the laws of the Netherlands Antilles.
b. The user accepts that for the resolution of disputes in courts the administrative authorities and other competent organizations will be those present in the Netherlands Antilles. These bodies shall have exclusive jurisdiction and shall be the competent forum in all disputes that arise, relate to or have links to the use of the jokerpick website.
c. Disputes arising out of breach of this agreement will be resolved by the Arbitrary Conciliation in the International Arbitration Chambers, adhering to the New York Convention of 1958.
Regards, jokerpick.com Team
Please read the following general conditions carefully.
1. Introduction
a. By using the jokerpick website or any of its subdomains or applications, you agree to comply with all the general conditions mentioned in this document and the Responsible Gaming, Legislation, Security and Privacy and regulation sections of each particular promotion.
b. jokerpick may make changes to the rules at any time without notice, as it deems appropriate. We suggest that you regularly review the regulation for your own knowledge and update.
c. You authorize jokerpick to provide your data to duly authorized trading partners so that they can perform their services. Business partners must accept our privacy policy through contractual agreement.
d. The data provided to the site jokerpick will be recorded in our database, being possible to it at any time, even after the account closes.
e. References to "you," "user," or "customer," refer to anyone using the jokerpick site, its subdomains, or applications.
f. jokerpick.com is operated by Maxxi Media NV. Maxxi Media NV. is a member of CIGA - Curaçao Internet Gaming Association, which establishes the requirements for the Gambling License. The Gambling License number is: 8048 / JAZ.
2. Registration
a. The use of the jokerpick site is only allowed for persons over 18 years of age and is expressly prohibited for children under 18 years.
b. jokerpick may require you to provide identity documents or proof of residency to confirm your age.
c. All information provided by the user when registering must be accurate, complete and valid. Otherwise, jokerpick may choose to request documents again, block or cancel the account, whichever is appropriate.
d. jokerpick reserves the right to modify the login or username chosen by the user if it considers it inappropriate.
e. It is up to jokerpick to block or not to pay any type of prizes or bonuses if the user is under 18 years or if another player places bets on behalf of a player under 18 years.
f. It is imperative that users respect the jurisdictions of their place of residence. jokerpick does not accept players resident in: United States, Australia, Spain, South Africa, Albania, Germany, Argentina, Armenia, Azerbaijan, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Kazakhstan, North Korea, Ivory Coast, Croatia, Cuba, Denmark Estonia, France, Georgia, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Poland, Kyrgyzstan, United Kingdom, Czech Republic, Romania, Russia, Serbia, Sudan, Tajikistan, Lithuania, Turkmenistan, Turkey, Ukraine, Uruguay and Uzbekistan, by legal provision of the countries mentioned.
g. Each user is responsible for their login, password and use of their account. jokerpick does not have a list of usernames and passwords.
h. If a user loses, forgets or for some other reason cannot access the system, jokerpick will not be responsible, but may suggest that the client recover their password.
i. If a user shares their access data with others, the account owner will be responsible for their actions and consequences. jokerpick is not responsible for possible damages.
3. Considerations for the user
a. Each customer can only one account. jokerpick does not allow more than one account per player to be registered.
b. To maintain the security, reliability and transparency of the site, jokerpick reserves the right to question and reject multiple registrations of the same player, whether or not originating from the same domicile, IP or computer.
c. If there is a suspicion that a user has multiple records, jokerpick may request to send a copy of the documents to verify the information of the records in question. jokerpick will determine which documents will be requested, depending on the information in the users country of residence.
d. During the process of verifying the information of the records, the analyzed accounts may be blocked, as well as the benefits of the site (among others: bonus method of payments and promotions, early release, etc.).
e. To maintain the safety of our users and to avoid fraudulent conduct, jokerpick may require you to copy your identity documents, proof of residency, and proof of payment or credit card at any time.
4. Account closure
a. jokerpick reserves the right to close any account it suspects without notice.
b. If the user wishes to close his account, he should send an email to [email protected], informing him of the reason and the data of the account to be closed: full name, address and number.
c. jokerpick strictly respects responsible gambling policy. If insane behavior is detected that is not compatible with this policy, the account may be canceled or preventive measures taken.
d. You agree that even after you have closed your account, the information shared with jokerpick will remain in your database.
5 Account Cancellation
a. The account can be canceled for 30 days for reasons inherent to the jokerpick gaming and betting site, and the user can reestablish their account whenever it suits them during this period.
b. If canceled due to addiction to the game, the block will be for 30 days, with only one request for account reestablishment during the period.
c. Voltando a pedir o cancelamento da conta em um segundo momento, o período de 30 dias de bloqueio deverá ser respeitado pelo usuário. Durante o referido período de 30 dias a conta se manterá bloqueada.
d. After the suspension period has passed, the account will once again be available to the user, if requested by the user, by contacting [email protected].
a. The account can be canceled for 30 days for reasons inherent to the jokerpick gaming and betting site, and the user can reestablish their account whenever it suits them during this period.
b. If canceled due to addiction to the game, the block will be for 30 days, with only one request for account reestablishment during the period.
c. Voltando a pedir o cancelamento da conta em um segundo momento, o período de 30 dias de bloqueio deverá ser respeitado pelo usuário. Durante o referido período de 30 dias a conta se manterá bloqueada.
d. After the suspension period has passed, the account will once again be available to the user, if requested by the user, by contacting [email protected].
a. The benefits of promotions that do not require deposit can be received only once per user per promotion.
b. The purpose of these promotions is for new users to get to know the site and try out the games. The credits corresponding to these bonuses cannot be withdrawn.
c. The benefits to knowing the site are credited in only one area. It is not possible to divide or change the area.
d. Once the first deposit is made, the user loses any balance that has been generated in his account for bonuses to know the site. Except in the area of sports where the user must choose if he wants to remain with the winnings or receive the welcome bonus.
e. In order to receive the benefits to know the site it is essential to have the required minimum data complete and valid in the registration information.
f. Bonuses must be requested during the validity period according to the conditions of the promotion. Bonuses corresponding to expired or prior period promotions will not be credited.
g. Bonuses to know the site are not counted as deposits.
h. In order to withdraw Bonus, Free Play, Bingo Card or Free Bet gains the user must comply with the rollover and have at least one deposit in the previous 30 days in the same area. If the service is requested, it will not be authorized and the balance will not be returned to the account.
7. Promotional bonus with deposit
a. The bonuses are calculated according to the active promotion in the deposit area, at the moment of its release.
b. The bonuses will always be credited to the users balance in the area of the site where the deposit was made. It is not allowed to divide the bonus balance into more than one area.
c. Deposit bonuses must be requested at the time of deposit release before you to use the credits. Once the user starts playing the deposited balance, he loses the right to receive the corresponding bonus.
d. Once you have used the bonus, you will not be able to modify or withdraw it.
e. Only the bonuses that have been automatically released can be removed and the user explicitly declares that they do not want the bonuses. In this case, you must access the support chat and request to the bonus before using the balance credited to your account.
f. Each promotion will establish a minimum deposit amount to participate and obtain the benefits. This value will be specified in the rules of each promotion, and if not specified will always be considered the minimum deposit amount of $ 50.
g. Promotional bonuses have specific rollover rules. It is essential to comply with them in order to carry out any withdrawals. See item 10 for more information on rollover.
h. If in a promotion do not specify in the rules the conditions of rollover, the same will be of x10.
i. Promotions are not cumulative. If the user is eligible for more than one promotion, you should only choose one at the time you receive your bonus.
j. Machines that accept bonuses can vary without notice.
k. All bonuses are limited to just one offer per person, family, home address, email, shared computer or IP. We reserve the right to withdraw or suspend any bonuses, cards, free play, free bets or gains obtained from any user.
l. To receive any promotion in the sports area (except for the welcome promotion), the user must have at least one deposit made in the sports area.
8. Financial Policy
a. jokerpick reserves the right to change its financial policies at any time and without prior notice.
b. Transfers between areas and between players on the site are not allowed.
c. jokerpick uses financial intermediaries to be able to perform the transactions with the required security the accounts to carry out transactions can be changed. If deposits are made to non-active accounts on the site, after two weeks of modification, it will not be possible to identify them. jokerpick will not be responsible for identifying these deposits.
d. To redeem your miles, always request: after depositing and before placing bets with the deposited balance, through one of our attendants through the Online Service. The grace period to claim your Miles is until the end of the day (23:59 GMT) on which the deposit is made. Requests after this deadline will not be counted.
e. jokerpick is NOT responsible for payments to accounts entered by customers that contain incorrect details.
9. Anti Money Laundry
a. jokerpick is required to adhere to the regulations relating to the prevention of Money Laundering and of the proceeds of crime and the funding of terrorism (AML / CFT).
b. jokerpick is committed to putting the necessary measures in place as part of its continuous improvement initiatives to ensure that all employees, whether full- time or contractual, actively participate in preventing the use of any of the Company's services and/or outlets for the sole or partial purpose of money laundering and/or the financing of terrorist endeavors.
c. For this reason, jokerpick.com has implemented an effective company-wide Anti-Money Laundering program designed to deter, detect and report suspicious activity involving money laundering or terrorist financing; bribery; corruption; other activities that may violate applicable economic sanctions; and/or the misuse of its products and services and delivery channels.
10. KYC Policies
a. If you choose to register an Account you will be required to provide your full name, address, date of birth, email address and telephone number. If your identity cannot be validated, you may be required to submit additional information or documentation. You will also be required to answer one or more security questions, after which you will be sent a confirmatory email. You may also be required to update the information or data or to provide additional items as part of ongoing efforts to prevent illegal and fraudulent activities, and/or to comply with our Anti-Money Laundering policies and protocols.
b. All information and data that you provide to us either at the time you register for an Account or at any subsequent time must be truthful, accurate and verifiable in all respects. By providing such information and data you consent to us submitting it to third party providers of age and identification services to verify that you are who you say you are and that the information you give is true and accurate. We reserve the right to use third party verification services to authenticate your account information and identity, and you expressly acknowledge and agree that we may confirm the accuracy of any information you submit against government-issued ID. If you have provided false information or if you are unable or unwilling to provide documentation to confirm your information, as we are unable to confirm your identify, your Account may be terminated and any and all activity within the Account deemed invalid, including, without limitation, the nullification of potential winnings. By registering an Account you grant us the right to disclose your identity and any information that you have provided in connection with your account to anyone who makes any claim or allegation that:
(a) you are a minor or under the minimum age required to make use of any part of the Website; or
(b) any Posting or other material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy or was otherwise posted or uploaded in breach of these terms & conditions
11. Deposits
a. The minimum deposit amount on the site is $ 30 or equivalent in the account currency for bank transfer.
b. To make any deposit the user must choose the area of the site in which he wishes to have the credit available. The options are: Video Bingo, Bingo Room, Casino, Sports and their respective mobile versions. jokerpick does not allow transfers between areas. At the time of making a deposit, the user must carefully choose the area in which to make the deposit, since later it will not be possible to transfer the deposited credits.
c. If a deposit is made in error in an area other than the one desired, the user should contact our support for the corresponding department to analyze the request for transfer of credits. Each case will be reviewed individually to determine the reasons for the request and whether or not to approve the transfer as an exception.
d. When making a deposit, the supporting documents requested by jokerpick must be presented in order to identify the said transaction.
e. jokerpick uses financial intermediaries to be able to perform transactions with the required security. Each payment processor sets its deadlines and rules for operations. jokerpick is not responsible for these terms and rules nor for any delay that may be generated during this process.
f. jokerpick may release deposits early for some payment processors, following the procedure established by the service provider. At any time during the review and validation process, jokerpick may request the user to copy identity documents, proof of residency, proof of payment or credit card.
g. The advance deposit release has an individual limit value, calculated by the system based on the deposit flow and the financial and behavioral history of the user.
h. The release threshold cannot be modified manually. If you want to increase this limit, the user should send an email with the request to [email protected].
i. jokerpick is not responsible for the decisions of payment processors. The provider may not enable the service for some users if it so desires, and jokerpick will not be able to intervene in these decisions.
j. If a user has outstanding payments, any income generated - regardless of origin or destination - after the debt consolidation will be accounted for to pay off the payment of greater seniority.
k. Deposits identified or suspected of any type of fraud will not be accepted, or even will be reversed. All winnings from this type of procedure will be canceled unconditionally, and the users account may be restricted and even canceled.
l. Players with bank transfers released in trust (by sending a voucher) that are not confirmed at the bank at the same time of deposit and bank vouchers released in trust (by sending voucher) that is not cleared within the first 24 business hours (according to method will have the amount of the balance withdrawn from the account. All deposits are subject to rollover at least once the amount deposited.
12. Redemptions
a. In order to perform any redemption the user must send a readable copy of the documents that jokerpick requests. The documents required will depend on the country of residence of the user and will be an identity document, a proof of residence on your behalf, and a selfie photo with the document. In the case of Brazil, the document may be RG, CPF or CNH.
b. It is necessary to verify that all the data provided (document numbers and bank account information) are complete and correct, to avoid delays in the payment of redemptions. The company is not responsible for the delay in the payment of a redemption if it is linked to faults or errors in the personal or bank information of the user.
c. To request a withdrawal, the user must have at least the amount of R$ 50.00 deposited on the website in the last 30 days in the area where the redemption was requested. In addition to the conditions mentioned, for redemptions in methods other than 'bank transfer', the user must have a deposit confirmed in the same method in the last 30 days of the redemption date, for his permission.
d. The amount deposited must have been wagered at least once. If the user does not comply with this rule, a penalty of 30% will be applied on the value not yet bet of all requested redemptions. This amount will be withheld due to processing costs.
e. For withdrawals in the Bingo Room area, all winnings are subject to comply with the rules of the Free Rounds and Free Cards, for more details, please go to the following link: https://pt.jokerpick.com/bingo/sala-de-bingo/como-funciona/
f. jokerpick uses financial intermediaries to be able to perform transactions with the required security. Each payment processor sets its deadlines and rules for operations. jokerpick is not responsible for these terms and rules nor for any delay that may be generated during this process.
g. The form and procedure of a redemption is determined by jokerpick. Payment will be made by bank transfer exclusively through one of the authorized banks with which the site works, and that is enabled for the place of residence of the user.
h. Redemptions will not be paid to third party accounts. Redemptions will be confirmed and paid exclusively to the account holder.
i. Redemptions eligible to be paid by bank transfer/pix will have a maximum period of 4 business days, when the requested amount is up to R$5000.
This deadline may be changed if the redemption must be analyzed by the game provider. The period of 4 working days is counted from the approval of the documents received and after any analysis required by jokerpick together with its suppliers.
Redemptions are limited by day (last 24 hours), week (last 168 hours) and month (last 720 hours) to the following amounts:
R$5,000 maximum per day (current redemption time - 24 hours)
R$35,000 maximum per week (current redemption time - 168 hours)
R$140,000 maximum per month (current redemption time - 720 hours)
j. jokerpick uses scanning software to analyze each user account for each redemption request. If any fraudulent behavior or credit from system errors is detected, the account will be blocked and the redemption will not be performed. jokerpick reserves the right to determine what measures it deems necessary to avoid such behavior.
k. You agree that you will request redemptions from your account only if jokerpick have properly validated all your deposits.
l. Any redemption may be canceled if there is an (unconsolidated) deposit in the account. Any redemption can be canceled if it is less than or equal to 100, regardless of the currency.
13. Rollover
a. Requirement: The rollover requirement is a condition established for bonuses by the majority of online betting sites. It determines the number of times a benefit amount, either from a deposit or a promotional bonus, must be wagered. Credits won from plays with promotional bonuses cannot be redeemed until the total rollover amount, as stipulated in the promotion rules, is fully met. If the RollOver is reset/withdrawn for the benefit of the bonus balance R$0.00 AND the user has open moves, that is, not completed. jokerpick.com may automatically return (RollOver Rollback) the amount of RollOver to be fulfilled and which was withdrawn for said benefit.
b. Specificity by Game Area: The rules for promotions, bonuses, and rollover vary according to the Game Area involved. Each Area has its specific rules regarding rollover fulfillment.
c. Fulfillment in Videobingo and Casino Areas: The rollover will be considered fulfilled on all Bingo and Casino video games with the exception of "table/card games and Live Casino". Credits consumed in table/card games and Live Casino will not be counted towards the promotion rollover.
d. Transparency and Information: Players are responsible for verifying and understanding these rules before participating in promotions and using the offered bonuses.
e. Some examples:
Video Bingo Example: Deposit $ 50. You win a 100% bonus (rollover x35) on the bonus $ 50. The rollover to comply will be $ 1750. ($ 50 bonus) x35.
Casino Example: Deposit $ 50. Earn a 50% bonus (rollover x50) on the bonus $ 25. The rollover to comply will be R $ 1250. (R $ 25 bonus) x50.
Sports Example:
1. Bônus: Depósito R$100 + Bônus de 100% => R$100 + R$100(bônus). (100 + 100) x 3 rollover é R$600.
f. The minimum rollover for all those deposits participating in a promotion is calculated by multiplying the amount of the bonus credited by the rollover number indicated in the promotion. Except in the area of esportes where the value of the deposit is added to the value of the bonus and soon multiplied by the rollover informed.
g. Bets placed on TABLE/CARD GAMES AND LIVE CASINO will not be counted in the calculation of the rollover to be fulfilled by each user. Therefore, these bets will not be used either to fulfill the requirements necessary for making redemptions or to comply with the promotion rules.
h. The system will only count volume wagered using bonus credits once credits from deposits have been completely exhausted
i. In sports. the user will have to bet the deposited amount at least once to fulfill the rollover. The user will have the right to withdraw proportionally the amount that has already been staked/rollover fulfilled.
j. In sports, Cash Out (withdrawal of value before the match ends) and canceled bets will NOT be counted towards the rollover. Bets placed on E-Sports, V-Sports, Entertainment Specials (Reality Shows and others), Personality Awards Specials, Political Specials, SuperPlay, Turbo Odds, American Sports Specials, Buffed Odds and Odds less than 1.70 will NOT be accounted for rollover.
k. If you win a free bet (FREEBET) in the SPORTS area, the user will have to complete x6 rollover on the free bet winnings in order to make the withdrawal.
14. System Errors
a. Any difficulty, divergence or conflict regarding a bet must be communicated by the user to jokerpick through the email: clientes@ jokerpick.com
b. Any error caused by technical limitations on the part of the user (among others: operating system, software, browser, Internet connection speed, internet provider, computer hardware, etc.) will be the sole responsibility of the user, not jokerpick.
c. The company reserves the right to void or invalid all bets that are subject to system error and even reserves the right to withdraw money from the user account and any winnings obtained, involved or affected by the system error. The game malfunction and any system error will void all plays and prizes.
15. Miles. - Loyalty plan.
jokerpick has the first loyalty plan and rewards its users with miles. Accumulating miles is easy: play in the area you want and participate in the special promotions of the site and social networks. Meet our online store and discover the various products you can receive by exchanging your miles. Example: Tablets, TV Monitor Led, coupons for raffles of incredible prizes, appliances, daily in hotels, trips, caps, shirts, personalized gifts of the site, as well as bonuses, free bet and cards to play on the site. a. To receive miles for promotions, you must have at least one deposit in the last 30 days. b. In order to perform the exchange of Miles, the user must have at least one deposit in the last 30 days prior to the exchange.
16. Responsible Gaming
a. Most people play for fun and entertainment, but for some this can become a problem. To prevent this from happening, jokerpick strictly respects its responsible gaming policy. Remembering that our main goal is to provide entertainment. In this way, jokerpick establishes the following measures: - Release limit - Bets limit - Self-limitation and Self-exclusion - Prohibition of access to minors under 18 years of age - Restrictions by country.
b. If you detect insane conduct on our users, jokerpick reserves the right to block or cancel the users account in a preventative manner.
c. We are available for any query on this topic by sending an email to [email protected]
17. Forum
a. Upon confirmation of the account the user accepts this regulation and that the uses of the jokerpick services will be regulated according to the laws of the Netherlands Antilles.
b. The user accepts that for the resolution of disputes in courts the administrative authorities and other competent organizations will be those present in the Netherlands Antilles. These bodies shall have exclusive jurisdiction and shall be the competent forum in all disputes that arise, relate to or have links to the use of the jokerpick website.
c. Disputes arising out of breach of this agreement will be resolved by the Arbitrary Conciliation in the International Arbitration Chambers, adhering to the New York Convention of 1958.
Regards, jokerpick.com Team